Support
Markshles EDU support helps customers operate the platform according to the purchased plan, license or agreement. Support does not automatically include custom development, data-entry services, third-party administration, server administration for customer-managed Dedicated deployments, or creation of new modules.
Support may include guidance, issue review and correction of reproducible product defects according to the applicable service level. Requests that change scope—new modules, integrations, reports, templates, workflows, migrations, branding work or other enhancements—can be evaluated as paid professional services.
Before reporting an issue, customers should provide steps to reproduce, screenshots or error details, affected account/module, browser/device information and the approximate time of occurrence. Third-party or infrastructure outages may require coordination with the relevant provider.
For custom requirements, visit /page?slug=custom-development or use /contact to request a quotation.