Frequently Asked Questions

No online system can guarantee uninterrupted availability. Internet, hosting, third-party services, maintenance, cyberattacks and other events outside reasonable control can affect access. Applicable service terms and commercial agreements govern support and responsibility.

Authorized administrators can use backup and recovery functions for supported application files and databases. A backup strategy should also include independent infrastructure or hosting backups.

Available modules can include fees, invoices, quotations, recurring payments, online payments, POS, gift cards, taxes, currencies and financial reports, subject to the selected plan and configuration.

Each school is responsible for the accuracy, authorization and lawful use of the data it enters or manages. Platform handling of data is also subject to the applicable privacy, security and service terms.

Cloud SaaS is hosted and managed as part of the shared Markshles School platform. Dedicated deployment is intended for a customer that requires its own installation, domain, hosting arrangement or dedicated environment.

Yes, when offered in the commercial quotation. Dedicated customers may use their own domain and hosting or request hosting, domain and implementation services from Markshles when available.

Yes. The platform supports English and Spanish, and users can use their preferred available language where that option is enabled.

Yes. Additional modules, integrations and custom improvements can be quoted separately. Scope, delivery time, testing and cost depend on the requested work.

Depending on permissions and enabled modules, parents or guardians can access school communications, notifications, messages, costs and payments, documents, purchases, calendars, appointments and other student-related information.

The Trial plan lets a school test the platform for a limited period before purchasing a paid plan. Use the trial to verify the workflows and modules that are important to your school.

The system can notify the school account before expiration and again when the plan expires. Availability after expiration depends on the subscription rules configured for the platform.

Yes. An upgrade can be applied without waiting for the current plan to expire. The new plan and its enabled modules take effect according to the approved upgrade and billing rules.

The application includes security controls such as secure authentication, password hashing, CSRF and XSS protections, SQL-injection-safe database access patterns, login rate limiting, clickjacking protection and optional Cloudflare Turnstile configuration.

Use the Contact page or the support channels provided by Markshles. Include the school name, affected module, issue or requested improvement, priority and relevant details.

Yes. Schools should use the available trial or demonstration process to verify that required workflows, modules, reports and integrations meet their needs before purchasing or approving a production deployment.